Refund and Returns Policy

Effective Date: July 4, 2026

At WhiskedTea, we want you to be happy with your purchase. If there is a problem with your order, we’re here to help.

Returns

Due to the nature of our products, we do not accept returns of opened or used food and beverage items for health and safety reasons.

If your item arrives damaged, defective, incorrect, or is missing from your order, please contact us within 7 days of receiving your package.

Eligibility for a Refund or Replacement

You may qualify for a refund or replacement if:

• You received the wrong product.
• Your item arrived damaged during shipping.
• Your order is missing an item.
• The product has a manufacturing defect.

To help us resolve your request quickly, please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging, if applicable.

Non-Refundable Items

We cannot offer refunds or returns for:

• Opened or used tea products.
• Orders where the issue is reported more than 7 days after delivery.
• Products damaged due to improper storage or handling after delivery.
• Change of mind after the order has shipped.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

Refund Process

If your refund request is approved:

• Refunds will be issued to your original payment method.
• Processing times vary depending on your payment provider and may take 5–10 business days to appear in your account.
• If a replacement is approved, we will ship the replacement product at no additional cost.

Shipping Costs

Original shipping charges are non-refundable unless the refund is due to our error or a damaged or defective product.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team through the contact form on WhiskedTea.com. Please include your order number so we can assist you as quickly as possible.